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Privacy Policy

How we handle the details you share with us.

Effective Date: 24 August 2026

Business Name: Zero Electrical & Renewables Limited (“we”, “us”, “our”)

Website: zeroelectrical.co.nz

At Zero Electrical & Renewables, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, request a quote, or use our electrical and solar services in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

To provide our electrical and solar installation services, we collect various types of personal and property information directly from you or through your interactions with our systems:

  • Contact & Identity Details: Your full name, physical address, email address, phone number, and driver’s license (if assisting with a power retailer switch).
  • Property & Technical Information: Installation Control Point (ICP) numbers, switchboard details, electrical usage patterns, household occupancy details, daytime occupancy habits, and site photos (including photos of your home’s interior, exterior, roof, and switchboard).
  • Financial & Billing Information: Electricity bills (provided for solar system sizing and ROI analysis) and payment transaction details.
  • Digital & Usage Data: Website interaction data via cookies, Google Analytics, advertising tracking pixels (e.g., Meta/Facebook), web contact forms, and phone call logs processed through our VoIP communications system (3CX).

2. How We Collect Your Information

We collect personal information through:

  • Quote requests, contact forms, phone calls, and email correspondence.
  • On-site assessment visits conducted by our team.
  • Power bills and technical documents supplied directly by you.
  • Digital interaction on our website and social media channels.

3. Sensitive Data & Property Photography Safeguards

Driver’s License & Sensitive Documents

Where a driver’s license or official identity document is collected to facilitate a utility retailer transfer on your behalf, these details are retained only for as long as necessary to complete the transfer and is securely deleted immediately thereafter.

Site Photography & Visual Media

Photos of switchboards, roofs, and property layout captured during site visits are securely stored within our job management systems for internal quality assurance, compliance, and warranty purposes. We will never use property photos featuring identifiable street numbers, personal belongings, or individuals for marketing or social media without your prior explicit consent.

4. Purpose of Collection and Use

We collect and use your personal information for the following purposes:

  • Service Delivery: Providing electrical quotes, performing solar feasibility assessments, carrying out installations, and providing ongoing maintenance.
  • Account & Grid Management: Organising grid connection applications, network inspections, meter upgrades, and power company switches on your behalf.
  • Internal Quality Control: Archiving installation photos and job details within our job management systems to ensure work quality and compliance standards.
  • App Setup: Setting up live solar monitoring systems (e.g. MySigen app).
  • Communication & Marketing: Coordinating site work, sending service reminders, responding to inquiries, and (where you have opted in) sending promotional emails, newsletters, or seasonal maintenance reminders.
  • Showcasing Our Work: Displaying completed project photos or customer reviews on our website or social media channels (strictly with your prior consent).

5. Disclosure of Information to Third Parties

To complete your job, we may share relevant personal and site details with trusted third parties:

  • Electricity Network Operators: Local network providers (e.g., Orion, MainPower) for grid connection approvals.
  • Regulatory Compliance & Inspectors: Third-party electrical inspectors to verify and certify compliance under New Zealand electrical standards.
  • Energy Retailers: Current or prospective power companies to process meter upgrades or complete retailer transfers at your request.
  • Monitoring Platforms: Sigenergy (MySigen app) to provide you with live solar performance monitoring.
  • Cloud & Operational Service Providers: Trusted cloud software platforms used for business management, job scheduling, customer management, and communications (including but not limited to Lana, OpenSolar, Katipolt, 3CX, and Google Workspace).

We do not sell, rent, or trade your personal information to third parties for commercial gain, nor do we run credit checks.

6. International Data Transfers & Storage

Your personal information is stored securely across our internal systems and cloud-based business applications. Because many cloud software providers host data internationally (such as in Australia or the United States), your information may be transferred to or stored on servers located outside New Zealand.

We take all reasonable steps to ensure that any third-party providers adhere to security and privacy protection standards that are comparable to those mandated by the New Zealand Privacy Act 2020.

7. Security and Retention

We take reasonable technical and administrative precautions to safeguard your personal data against loss, unauthorised access, misuse, or disclosure. Personal information is retained only as long as necessary to fulfill the operational, legal, and warranty purposes outlined in this policy.

8. Marketing Communications

If you receive marketing or promotional communications from us, you can opt out at any time by:

  • Clicking the “Unsubscribe” link included at the bottom of marketing emails.
  • Contacting our Privacy Officer directly.

9. Accessing and Correcting Your Information

Under the Privacy Act 2020, you have the right to request access to any personal information we hold about you and to ask for corrections if it is inaccurate or out of date.

To exercise these rights, please contact our designated Privacy Officer:

  • Privacy Officer: Matthew Callaghan
  • Email: matt@zeroelectrical.co.nz
  • Address: 1/97 Rutherford Street, Woolston, Christchurch, New Zealand 8023

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or New Zealand legislation. The revised version will be published on our website with an updated effective date.